If You Need Immediate Support
If you are experiencing thoughts of self-harm, emotional distress, or feel unsafe:
- Call 911 if you are in immediate danger
- Mental Health Crisis Line (BC): 310-6789 (available 24/7; no area code required)
- Suicide Crisis Help Line: Call or Text 9-8-8.
www.988.ca - Alcohol and Drug Information and Referral Line: 1-800-663-1441
Support is available at any time, and reaching out can help keep you safe.
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Finding Supports in Your Community
BC 211
Website: www.bc.211.ca
Phone or text: 2-1-1BC 211 can help you find local mental health, counselling, health, and community services, including free or low-cost options, based on where you live.
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Public Mental Health Services
You may be eligible for publicly funded mental health services through your regional health authority:
- Fraser Health: 1-877-935-5669
- Interior Health: 250-469-7070
- Island Health: 250-370-8699
- Northern Health: 250-565-2649
- Vancouver Coastal Health: 1-866-884-0888
Services may include counselling, psychiatry, or community-based mental health programs. Availability and wait times vary.
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Health Information and Navigation
HealthLink BC
Call 8-1-1 (available 24/7)
HealthLink BC connects you with registered nurses, pharmacists, and dietitians for non-emergency health advice and information.
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Low-Cost & Sliding-Scale Counselling
Online
- Oak Counselling [view website]
In-Person and Community Clinics
- SFU Surrey Community Counselling [view website]
- Surrey Libraries – Counselling Services [view website]
Directories
- Psychology Today [view directory]
(use filter option “Price” and Sliding Scale “Offers a Sliding Scale”) - BC Association of Clinical Counsellors (BCACC) [view directory]
Availability may be limited and waitlists are common.
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Self-Guided Mental Health Supports
BounceBack BC
Website: www.bouncebackbc.ca
BounceBack BC is a free, evidence-based online program that uses cognitive behavioural therapy (CBT)–informed tools to support anxiety, depression, and stress. It offers guided self-help, including workbooks, videos, and optional telephone coaching. This program is not one-to-one counselling, but may be a helpful support while counselling services are on pause.
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Grief and Loss Support
Support related to illness, life changes, or loss is available through the following organizations:- GriefShare: www.griefshare.org/groups/272453
- Surrey Hospice Society – Adult Grief Support: www.surreyhospice.com/adult-grief-support
- Peace Arch Hospice – Grief Support: www.peacearchhospice.org/grief-support
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Safety and Advocacy for Older Adults
SAIL – Seniors Abuse and Information Line
Website: www.seniorsfirstbc.ca/programs/sail
The Seniors Abuse and Information Line (SAIL) is a confidential information line for older adults and those who care about them to speak to a professional intake worker about abuse, mistreatment and any issues that impact the health and well-being of older adults in BC.
SAIL is available Monday to Friday from 8am to 8pm, excluding statutory holidays. Language interpretation is available.
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Practical Supports and Equipment
AssistList
Website: www.assistlist.ca
AssistList is an online platform where people can buy, sell, or donate used home health equipment, such as mobility aids and safety supports.
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Planning Ahead
Nidus Personal Planning Resource Centre
Website: www.nidus.ca
Nidus offers education and support related to advance care planning, including decision-making and representation agreements.